We are a small team, so you always reach a person rather than a ticket queue. Choose the address below that fits your question and we will get back to you within one business day.
Email Us
- General questions, sizing help, extra photographs — support@teelabpro.com
- Order status, delivery, returns and refunds — orders@teelabpro.com
- Wholesale, custom orders and partnerships — wholesale@teelabpro.com
Response Times
| Type of enquiry | First reply |
|---|---|
| General question | Within 24 hours, Monday to Friday |
| Order or delivery issue | Within 12 hours, Monday to Friday |
| Return or refund | Within 1–2 business days |
| Custom or engraving quote | Within 2 business days |
Opening Hours
Monday to Friday, 09:00–18:00 (GMT+8). Messages that arrive over the weekend or on a public holiday are answered on the next working day. We do not close for long holiday periods, but replies may be slower for a few days around Chinese New Year.
Before You Write
Most issues can be solved in a single reply if you include the following:
- Your order number — it begins with # and appears in your confirmation email.
- The email address you used at checkout, if it differs from the one you are writing from.
- Photographs, if the question concerns a damaged, faulty or incorrect item.
- Your current ring size and the size you need, for any resizing question.
Business Information
Trading name: TeeLabPro
Customer service: support@teelabpro.com
Registered business address: to be confirmed — please add your registered entity name and address before trading at volume, as payment providers and consumer law in the EU and UK require a physical address to be published.
Report a Problem with an Order
If something has gone wrong, please write to orders@teelabpro.com with your order number in the subject line. Damaged or incorrect items should be reported within 48 hours of delivery, with photographs — we will arrange a replacement or a refund at our cost.